Frequently Asked Questions

Frequently Asked Questions

Understanding Bitcoin ATM Services can be complicated. You have questions, we’ve got answers.

General Inquiries

What Do I need to bring in ?

1) You will need valid ID – drivers license or passport. A mobile phone and email address which is registered to you.

2) Download a Hot Wallet App to your smart phone – We suggest the Bread Wallet, Coinbase Wallet App, Zengo Wallets or a Cold wallet like a Trezor or Ledger Wallet.

3) When buying: Bring sufficient cash to exchange into bitcoins or Ethereum. No Credit cards. There are bank ATMs in store or near most of our CTMs. Call us or email us, if you need help getting to our machines.

What are your BUY & SELL Limits ?

The minimum BUY transaction is just $100! The minimum SELL transaction is $250. The maximum BUY or SELL is $9,950 AUD per transaction, per person within the first 30 days and per person per day. Call us ON 1300 704 675 if you want to buy more and we can further verify you and offer you OTC pricing.

I want to own a Bitcoin ATM ( CTM) ?

Please contact us via our contact us form. We make earning passive income via a Bitcoin ATM easy. We take care of the compliance, leasing and cash collections, you operate your machine wallet, online exchange and pay the landlord and our fees.

How secure is the BTM?

Crypto ATM’s are far more Private and secure than online exchanges, on top of being quick, as we are not online with the exception of when you trade; buy or sell. In some instances you are buying from our machine wallet which is a local storage facility. Our machines are insured and bolted.

What are your Fees ?

Our Fees are transparent. our Trade fee is 5% our market BID/ASK spread fee is 5% and our currency and exchange fee is 2% – 3% and $10 fee to cover sms, account keeping fees. Note: online exchanges charge much higher market making and BID/ASK spread fees which can amount to 10% – 15% on top of the stated trade fees, plus currency conversion fees. We choose to tell you what we charge which makes up our 12% Trade fee. We believe that for the convenience of 5 – 10 minute setup and trades. speed of verification and transactions, our fees are very market competitive

Are your machines licensed and regulated ?

As far as we are aware, we are the only Licensed Digital Currency Exchange Bitcoin ATM provider in Australia. Our digital currency license Number is DCE100699282-001. You may contact Austrac. on 1300 021 037 to verify our license to legally operate our crypto trading machines.
We have a clear KYC/AML/CTF policy that governs our operations in compliance with Australian law and we are members of Crypto Valley World Association who over sees are service obligations in the crypto space.